Booking details
You can find details about the property in your confirmation email or on the property detail page. For anything else, you can also contact property directly.
In most cases, you will receive this email along with the booking voucher (PDF file) within 30 minutes of booking. If you still haven't received it after that time, please check your junk mail and/or spam filters. You can also download or resend your booking voucher online.
You can always view your booking details and status online by signing in and selecting "My bookings" from the account menu. If you don't know your sign in details, you can follow the "My bookings" link in your confirmation email.
HotelKaribu now provides you with a self-service option. Just by clicking on the self-service link provided in your confirmation email, you will be able to resend your booking voucher.
The availability of extra bed/baby cot depends on the property. Additional cost for children, including extra beds, are not included in the reservation price unless stated. Please contact the property directly for this information.
When making a search you can choose 'Hotel/Airport transfer' in the facilities section to help you with your search. Hotels will also provide this information in the "Useful Information" section on the hotel page displayed on the website. Some rooms come with complimentary airport transfer. If this is the case it will be specified in the room type or will be noted in the grand total on the booking form. Airport transfers are usually subject to a charge. If you would like to arrange airport transfer, please contact the hotel directly.
If breakfast is included, it will display "Breakfast Included" below the room type. If it is not mentioned, the hotel is not including breakfast with this room deal.
You can send your special request for a bed type to the property using the self-service option. Please note that all special requests are subject to availability and cannot be guaranteed by HotelKaribu.
I have not received my booking confirmation and cannot locate my booking online.
In most cases, you will receive your booking confirmation (PDF file) by email within 30 minutes of booking completion. If you still haven't received it after that time, please check your junk mail and/or spam folders. You can also view your booking details and status online by signing in and selecting "My bookings" from the account menu. If you still cannot locate your booking and have not received your booking confirmation after 24 hours, please feel free to contact us.
I would like to submit a "Best Price Guarantee" claim.
HotelKaribu offers the following "Best Price Guarantee". If you have reserved a hotel room through HotelKaribu and then show us that you could book the same room for the same dates at a lower rate that is viewable and bookable on another website, we will match that rate.
Submitting a Claim
Please collect the following information before completing the Best Price Guarantee Claim Form.
• Your HotelKaribu Booking ID.
• The address of the website where you found the better rate.
• The name of the hotel, city and country.
• You can attach a screenshot of the competitor site in which the Room availability, Room Type, Promotion type and Room Rate for the required dates of your stay are clearly indicated.
PLEASE NOTE: You don't need to make a booking on the competitor website, just show us the comparison
Terms and Conditions
1. Our "Best Price Guarantee" applies to confirmed bookings only. You must provide us with your HotelKaribu Booking ID in order to make a claim.
2. The following conditions must apply:
• Same hotel
• Same period of stay
• Same Room/Bed type
• Same Advance purchase requirements, prepayment and deposit requirements (if any)
• Same Cancellation and Amendment policies
• The room must be available for instant confirmation at the time our agents check availability
3. The "Best Price Guarantee" does not apply to reservations offering third-party loyalty program rewards or unpublished rates, such as:
Private rates
• Packaged or promotional rates
• Hotel rooms sold as part of a travel package
• Rates that are not available to the general public, which include:
Corporate discount rates
•Group or meeting rates
•Any rates requiring membership, (i.e. AAA or AARP rates)
•Loyalty programs
•Any organization with rates intended for a specific group of individuals and are not meant for the general public
4.HotelKaribu has the right and discretion to determine the validity of any claim, including but not limited to, determining that it is for the same hotel, room type, dates, and that it meets all Terms, Conditions, and Claims processing requirements.
5.Our "Best Price Guarantee" cannot be combined with other offers or promotions.
6.HotelKaribu reserves the right to amend, revise, supplement, suspend or discontinue the "Best Price Guarantee" at anytime.
Any questions regarding claims should be directed to our Customer Service team.
Cancellation
You can cancel your booking online on the HotelKaribu website or app. Any cancellation fees are determined by the property and listed in your cancellation policy.
If you have a free cancellation booking, you won't pay a cancellation fee. If your booking is no longer free to cancel or is non-refundable, you may incur a cancellation fee. Any cancellation fees for a booking is determined by the property.
After you cancel a booking with us, you should receive an email confirming the cancellation. Check your inbox and spam/junk mail folders.
When searching for the room, you should be able to find the booking conditions and the cancellation policy along with other room information. You can also find this information on your booking voucher.
Refunds, if applicable, will immediately be submitted to our bank. From the submission/refund date, banks may take up to 30 days to refund this amount, or until your next billing cycle. The refund should be converted to your local currency by your credit card company.
Change a booking
HotelKaribu now provides you with a self-service option. Select your booking and choose your new dates.
HotelKaribu now provides you with a self-service option. Select your booking and update the guest name.
HotelKaribu now provides you with a self-service option. Select your booking and choose your new dates. Please note that not all bookings will allow changes to booking dates.
HotelKaribu now provides you with a self-service option. Select your booking and choose your new dates. Please note that not all bookings will allow changes to booking dates
Special requests
You can send your special requests to the property using the self-service option. Please note that all special requests are subject to availability and cannot be guaranteed by HotelKaribu.
All special requests are subject to availability and cannot be guaranteed by HotelKaribu. HotelKaribu will forward your request to your preferred property upon receipt, and you can follow up with the property before or upon arrival.
You can send your special request for an early check-in/late check-out using the self-service option. Please note that all special requests are subject to availability and cannot be guaranteed by HotelKaribu.
All special requests are subject to availability and cannot be guaranteed by HotelKaribu. HotelKaribu will forward your request to your preferred property upon receipt, and you can follow up with the property before or upon arrival.
COVID-19
Any changes you wish to make to your booking is dependent on the policies of your booking. Due to the ongoing impact of COVID-19, certain destinations continue to impose and modify restrictions on travel. Please check to see whether your destination has any travel restrictions prior to booking with HotelKaribu.
If you are using the HotelKaribu app, sign in and tap the Bookings icon at the bottom of the screen. Select your booking. Your cancellation policy will be shown under Booking conditions. If you are using the HotelKaribu website, sign in and select My bookings from the menu. Click Edit booking and check the Booking conditions section for your cancellation policy.
If you booked a package with us, you will be receiving a separate email regarding your accommodation. Please note that the waiver policies for your accommodation booking may be different than those of your airline booking.
